Before your cruise with Princess Cruises

Cruise Personaliser

You can now manage your Princess Cruises booking and check your details online instantly at any time using their Cruise Personaliser.

For your convenience please use your Princess Cruises Booking Number to access your account:

Go directly to Princess Cruise's Cruise Personaliser

Shore Excursions

Why not make the most of your cruise by exploring some of the fantastic ports you will be visiting by booking a Shore Excursion? When you log in, you'll find plenty of useful information about the ports you'll be visiting and the excursions on offer.

For your convenience please use your Princess Cruises Booking Number to access your account:

Go directly to Princess Cruise's Cruise Personaliser

You will receive a booklet from us with a link to your personalised pre-travel information form which will contain all your important information that will relate to you and your cruise. Please check this information and correct any information that may be incorrect. If everything looks okay, then you won't need to do anything!

Please note that this information is for our purposes only and you may still need to complete your cruise operators website with similar information.

PASSPORTS

Extensive passport information for the destinations on your trip can be found on our Visa & Vaccination Requirements page, however more specific information can be found in the your cruise documentation booklet that we send you as part of your booking.

If you have any questions about the passport requirements, don't hesitate to contact us on 01246 819 819 or via the Contact Us page.

VISA REQUIREMENTS

Where we anticipate visas being required to travel, the relevant details will be included within this document, but this only applies to BRITISH CITIZEN passport holders. Bolsover Cruise Club is unable to provide any advice on passport and visa requirements for passengers who hold any other passport (including BRITISH SUBJECTS) and you should refer to the relevant consulate authorities for guidance.

VIA A CONSULAR SERVICE

It is our experience that obtaining individual visas for certain countries can be very difficult and, therefore, we advise that you make your application through a Consular Service, CIBT & The Travel Visa Company are two such agents but there are others available. As you can't actually apply for your visa until much nearer to your departure and as the rules and forms are constantly changing, we would recommend you don’t apply until approximately four months before your departure. 

ADDITIONAL RESOURCES

Extensive Visa information for the destinations on your trip can be found on our Visa & Vaccination Requirements page, however more specific information can be found in the your cruise documentation booklet that we send you as part of your booking.

If you have any questions about the visa requirements, don't hesitate to contact us on 01246 819 819 or via the Contact Us page.

WHAT ABOUT VACCINATIONS?

The Department of Health generally recommends that all travellers are vaccinated against Typhoid, Tetanus, Hepatitis A and Polio, but these are not compulsory.

It is possible to obtain a detailed report on health requirements for the journey you are to undertake by visiting the NHS fitfortravel website, this is a public access website provided by the NHS (Scotland). It gives travel health information for people travelling abroad from the UK. Alternatively, the latest Department of Health guidelines, including a country by country disease and immunisation checklist, is published on their website www.gov.uk by entering "Travel Advice" in the search field.

ADDITIONAL RESOURCES

Extensive vaccination information for the destinations on your trip can be found on our Visa & Vaccination Requirements page, however more specific information can be found in the your cruise documentation booklet that we send you as part of your booking.

If you have any questions about the vaccinationrequirements, don't hesitate to contact us on 01246 819 819 or via the Contact Us page.

For your convenience Princess Cruises operate a cash-free system on board where you sign for all purchases and settle your account at the end of the cruise. Payment of your account may be made by major credit/charge cards and by US Dollar travellers cheques. US Dollars is the only currency used on board, so we recommend that you also take sufficient US Dollar travellers cheques or US currency to obtain local currency from the Passenger Services Desk for the various port visits.

Please note, if your cruise embarks and disembarks in Sydney or Melbourne then the onboard currency used is Australian Dollars. This will be confirmed in your pre-cruise information.

Princess Cruises offers an enticing selection of drinks packages to enhance the onboard experience. With options designed to suit every taste and preference, passengers can indulge in a range of beverages during their cruise. Whether craving refreshing soft drinks, non-alcoholic mocktails, or premium spirits, Princess Cruises has a package to cater to all. These packages provide a convenient and hassle-free way to enjoy a wide variety of drinks while sailing the seas with Princess Cruises.

Full drinks package information can be found on the Princess Cruises website.

Princess Cruises no longer issue traditional cruise tickets.

Princess Cruises require you to check-in for your cruise using the Princess Medallion App that you can download to your smart phone. Once you have completed this you will then be allowed to download your own travel documents from the Princess website.

When you arrive at the embarkation terminal there will be three queues, Green (everything completed on the app - seamless embarkation), Yellow (some details missing assistance required at port), Blue (nothing completed) full check in required - if you have been unable to check in on the app you will need to go in the Blue lane.

If you plan on going to the blue lane you need to take the following with you:

• Passport Information
• Proof of Covid Vaccination
• Insurance Details
• Booking Confirmation.

Where can I find Dine My Way?

You’ll need to download and install the newest version of the MedallionClass App, which is available for free at the App Store and Google Play.

When can I access it?

Dine My Way access on the MedallionClass app is available when your booking is paid in full. Elite and Platinum Captain’s Circle Members, will enjoy early access upon booking. In addition, all Full Suite and Club Class guests will also enjoy the same benefit.

Sounds great, but what is Dine My Way?

Dine My Way is the game-changing NEW dining programme from Princess Cruises, which replaces their Traditional and Anytime Dining choices. In short, it allows you the ability to customise every aspect of your dining experience. You access it through the MedallionClass app on their smart device or via your in cabin television.

Foreign travel advice is available from The Foreign & Commonwealth Office by visiting www.gov.uk/foreign-travel-advice, where a list of countries can be viewed in respect of which the FCO has issued advice. It is designed to provide the most accurate and up-to-date information to help British travellers better prepare for going overseas.

It is a condition of the contract with your chosen cruise operator that you must obtain travel insurance to cover the risk of you needing medical care on board or in a foreign country. Your insurance must include cover for all pre-existing medical conditions and must cover emergency evacuations from the ship, hospital medical costs and repatriation costs. You should ensure that you have adequate travel insurance at the time of booking and that it is valid for the full duration of your proposed travel arrangements.

We have partnered with award-winning travel insurance specialists, Holiday Extras, to offer you a comprehensive travel insurance policy that will cover you for cancellation, medical expenses, personal belongings, missed cruise departure, unused shore excursions, cabin confinement and cruise itinerary changes, as well as covering 97% of all customers with pre-existing medical conditions.

Holiday Extras insurance fully meets the requirements set out by your operator in the terms and conditions of your booking. You'll find further details by calling 0800 042 0219 quoting BOL07 or visiting www.holidayextras.com.

If you have a serious physical disability, use a wheelchair or are undergoing ongoing medical treatment, we recommend that you let us know in writing, including full details of any current medication. A copy of your letter will then be forwarded to the cruise operator, who in turn will pass on the relevant details to the ship's medical team to enable them to help you in the event of an emergency. Please note that all travel insurance policies have strict regulations with regard to pre-existing medical conditions. Therefore, it is essential that you read your own policy in full to ensure you are able to meet the relevant criteria.

In partnership with Holiday Extras, we offer superb value on a variety of pre and post-cruise accommodation and transport products to minimise inconvenience and provide peace of mind.

Increasing numbers of our customers are taking up the option of secure car parking and pre or post-cruise hotel stays at the port or airport - an ideal option for early morning departures or late returns. You can also start your journey in the luxury of an airport lounge.

All these packages are bookable via our affiliated Holiday Extras page or via our Reservations Team. Other options include rail or coach travel to/from your departure/arrival point and there is now the facility to hire a car to and from many UK airports.

Visit our affiliated Holiday Extras page or call our Reservations Team on 01246 819819 and ask your Cruise Expert about any of these packages.

Princess Cruises are pleased to offer on board spending money to:

• retired and disabled veterans
• serving military

for the following service divisions:

• British Army
• Royal Navy
• Royal Air Force
• Reserves
• Royal Marines

If you think are eligible to receive these benefits please call us on 01246 819819 and speak to your Cruise Expert who will advise whether you qualify.

The amount of on board spending money per person, is applicable for the military person only and depends on the duration of the cruise:

Please note the latest this benefit can be applied is 21 days before departure and it is not possible to apply the Military benefit once you are on board.

We hope you do not have to, but if for any reason you do, you must advise us in writing, stating the precise reason for cancellation, in order that the cruise operator can be formally notified. Should your departure be imminent, you should also inform us by telephone, but it will still be necessary for you to write to us confirming the cancellation. The date of cancellation in relation to the date of departure, will determine the level of cancellation charges that will be applied by the cruise operator. Kindly refer to the Booking Conditions section in the brochure from which you have made your holiday selection, which gives precise details of cancellation charges that will apply. In the majority of cases, where cancellation is beyond your direct control, it may be possible to recover the cancellation charges through your travel insurance and we will be happy to advise you further on this point.

CRUISE CLUB DISCOUNTS: Please note that if we have applied a Cruise Club discount to the basic cruise package on your booking, this does not apply to any cancellation or amendment charges that arise. Cancellation charges are therefore calculated on the cruise operator's full invoice value and not, where appropriate, the reduced Cruise Club cost. We strongly advise that you ask us how much these charges will be before you make any amendments or cancel your booking.

Please call us on 01246 819819 to discuss your options.

Please note that parent(s)/legal guardian(s) travelling with a child who has a different surname to the parent(s)/legal guardian(s) may be required to produce official proof such as a birth certificate/divorce papers etc to prove that they are the parent(s)/legal guardian(s) of the child concerned.

Whilst it is not compulsory to have one, we do highly recommend that adults who are not the parent or Legal Guardian of any minor/child travelling with them present an original letter signed by at least one of the child’s parents along with the child’s valid passport and visa (if appropriate).

The letter from the child’s parents must authorise the travelling adult to take the child on the specified cruise and must also authorise the travelling adult to supervise the child and permit any medical treatment that may be administered to the child.

The original letter should accompany the child during his or her cruise.

Please refer to the government website for important information.

SOUTHAMPTON CAR PARKING ARRANGEMENTS

Princess Cruises has special arrangements with Cruise & Passenger Services for long stay car parking in the port of Southampton with check-in and vehicle reception facilities close to the Mayflower Cruise Terminal. After unloading your baggage, you simply drive along to the parking reception and check your vehicle in with the car park operator. Your vehicle will be driven away by a careful and experienced driver, and kept in secure storage until your cruise returns. At the end of your holiday you will be able to collect your keys from the car park operator who will direct you to where your car is parked.

For details on how to book with Cruise & Passenger Services and prices, visit their website @ www.cruiseparking.co.uk.

Alternatively, they can be contacted as follows:-

Telephone: 0345 071 3939

Major credit cards are accepted.

ATOL certification confirms that your money is protected by the ATOL scheme if your trip includes flights and your travel company collapses. You will recieve an ATOL certificate in your Bolsover Cruise Club Travel booklet.

Princess Cruises ATOL: 6294

Bolsover Cruise Club ATOL: 11481

Your Protection

You are protected from when you are given your ATOL certificate to the end of your trip.

If Princess Cruises stops trading, the passengers named above will either:

1. take and complete their trip; or
2. receive a refund.

Your protection depends on the terms of the ATOL scheme and the specifics of the ATOL holder failure (available at www.atol.org.uk).

If Princess Cruises stops trading, you must follow the instructions at www.atol.org.uk (where there will be details of repatriation arrangements, and information on how people can claim their money back) or you can call (+44) 333 103 6350.